Terms & Conditions
Last Updated: October 21, 2026
Welcome to The Hemp Wellness Company. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before making a purchase.
1. About The Hemp Wellness Company
The Hemp Wellness Company is an Arizona-based, veteran-owned small business offering hemp-derived wellness products and other personal care products.
Throughout these Terms, “The Hemp Wellness Company,” “we,” “us,” and “our” refer to The Hemp Wellness Company. “You” and “customer” refer to visitors to our website and purchasers of our products.
2. Eligibility to Purchase
By placing an order through our website, you represent that you are legally permitted to purchase the products in your order in your jurisdiction.
Certain products may be subject to age restrictions or other requirements under federal, state, or local law. We reserve the right to refuse or cancel an order when we reasonably believe a sale would violate applicable law or the requirements of our payment processor or other service providers.
3. Hemp-Derived Products
Some products sold by The Hemp Wellness Company contain hemp-derived cannabinoids, including CBD, CBG, CBN, or other legally permitted hemp-derived ingredients.
We make reasonable efforts to ensure our products comply with applicable laws and regulations. However, hemp laws and regulations may vary between jurisdictions and may change over time.
Customers are responsible for determining whether possession, purchase, or use of a particular product is permitted in their location.
We reserve the right to restrict or discontinue shipping certain products to any state or jurisdiction when necessary to comply with applicable laws, regulations, carrier requirements, or payment processor requirements.
4. Health and FDA Disclaimer
Products and information provided by The Hemp Wellness Company are not intended to diagnose, treat, cure, or prevent any disease.
Information available through our website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
If you are pregnant, nursing, taking medication, have a medical condition, or have concerns about potential interactions, consult a qualified healthcare professional before using hemp-derived products.
Individual experiences with our products may vary.
5. Drug Testing
Use of hemp-derived products may result in a positive drug test.
Even products represented as containing non-detectable or very low levels of THC may contain trace amounts of cannabinoids or may be subject to differences in testing methods and detection thresholds.
The Hemp Wellness Company does not guarantee that use of any product will not result in a positive drug test.
Customers subject to workplace, military, athletic, legal, medical, or other drug testing requirements should consider this risk before using hemp-derived products.
6. Product Information and Availability
We make reasonable efforts to accurately display product descriptions, ingredients, concentrations, sizes, photographs, pricing, and availability.
Because some of our products are handmade or produced in small batches, minor differences in appearance, texture, color, scent, or consistency may occur between batches.
We reserve the right to modify or discontinue products, formulations, packaging, pricing, promotions, or availability at any time.
We also reserve the right to correct typographical errors, inaccuracies, or pricing errors.
7. Orders
Submitting an order does not guarantee acceptance of that order.
We reserve the right to refuse, limit, or cancel an order when necessary, including in cases involving suspected fraud, pricing errors, product availability, shipping restrictions, legal or regulatory requirements, or payment processing concerns.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
8. Payments
Payment must be successfully authorized before an order is fulfilled.
Payments may be processed through third-party payment providers. The Hemp Wellness Company does not control the policies, security procedures, or independent practices of those providers.
Customers agree to provide accurate billing and payment information and represent that they are authorized to use the payment method submitted with an order.
9. Shipping
Customers are responsible for providing a complete and accurate shipping address.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, incorrect addresses, or circumstances outside our reasonable control.
Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
If an order is returned to us because of an incorrect or incomplete address, refusal, inability to deliver, or other circumstances attributable to the recipient, additional shipping charges may apply before the order can be resent.
Please contact us promptly regarding packages that arrive damaged or appear to have been lost during transit so we can review the situation and determine the appropriate next steps.
10. Returns and Refunds
Returns and refunds are subject to The Hemp Wellness Company’s current return and refund policy.
For health, hygiene, and product integrity reasons, opened or used consumable, topical, cosmetic, or personal care products may not be eligible for return unless the product is defective, damaged upon arrival, or we otherwise approve the return.
Customers should contact us before returning any merchandise. Unauthorized returns may not be eligible for a refund.
Approved refunds will generally be issued to the original payment method.
Shipping charges may be nonrefundable except when required by law or when an error was made by The Hemp Wellness Company.
11. Promotions, Coupons and Rewards
From time to time, The Hemp Wellness Company may offer sales, coupons, rewards, promotional codes, or other special offers.
Promotions may have specific eligibility requirements, exclusions, expiration dates, or limitations. Unless expressly stated otherwise, promotions cannot be combined.
We reserve the right to modify, suspend, or discontinue promotional offers and rewards programs, subject to applicable law.
Promotional codes have no cash value.
12. Chargebacks and Payment Disputes
If you believe there is a problem with an order or charge, please contact The Hemp Wellness Company so we have an opportunity to resolve the issue.
We reserve the right to provide transaction records, order information, shipping documentation, correspondence, applicable policies, and other relevant evidence to payment processors or financial institutions when responding to a payment dispute or chargeback.
Nothing in these Terms limits any legitimate rights you may have under applicable consumer protection or payment card laws.
13. Intellectual Property
Unless otherwise indicated, content appearing on The Hemp Wellness Company website, including photographs, product descriptions, graphics, logos, branding, label designs, written content, and other original materials, is owned by or licensed to The Hemp Wellness Company.
Our content may not be copied, reproduced, distributed, sold, modified, or used for commercial purposes without permission except as permitted by law.
14. Prohibited Website Use
You may not use our website to engage in fraudulent activity, attempt unauthorized access, interfere with website functionality, impersonate another person, submit false payment information, violate applicable law, or infringe upon the rights of The Hemp Wellness Company or others.
15. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms, and other service providers.
Those services may operate under their own terms and privacy policies. The Hemp Wellness Company is not responsible for the independent practices of third-party websites or services.
16. Limitation of Liability
To the fullest extent permitted by applicable law, The Hemp Wellness Company will not be liable for indirect, incidental, special, or consequential damages resulting from use of our website or products.
Customers are responsible for following product directions and using products appropriately.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless The Hemp Wellness Company from claims, losses, or expenses arising from your unlawful misuse of our website or products or your material violation of these Terms.
18. Governing Law
These Terms & Conditions are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where applicable federal law or another jurisdiction's mandatory consumer protection laws require otherwise.
19. Changes to These Terms
We may update these Terms & Conditions as our business, products, services, legal obligations, or policies change.
The current version will be posted on our website with an updated “Last Updated” date.
Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
20. Contact Us
Questions regarding these Terms & Conditions may be directed to:
The Hemp Wellness Company
1200 W Cleveland, Suite 9
St John’s, AZ 85936
info@hempwellco.com
(928) 337-6191
Website: hempwellco.com
Please use the contact information provided on our website for customer service or legal inquiries.